FAQ & Troubleshooting
Common questions and step-by-step fixes for pairing, permissions, alerts, the AI model, accounts and more.
For app-specific fixes, the child app troubleshooting page goes into more detail. For what SafeCircle can't do yet, see Known limitations.
How it works
Pairing and permissions
Alerts and notifications
Accounts and devices
Contact support
support@safecircle.tech — include your account email and a description of the issue.
In the dashboard
Use **More › Report a bug** or **Request a feature** inside the dashboard.
In the child app
Settings › Report a bug.
For device problems, include the Android version and phone model in your message.