Children and devices
Add, edit and delete child profiles, pair and manage devices, and understand device statuses.
Open Children in the sidebar. On the left is the list of child profiles; select one to manage them and their devices.
Add a child
Click + Add child
Enter the child's name and click Add child.
Pair a device
A pairing code is generated automatically. In the child app, scan the QR code or type the 6-digit code. When the device connects, the dashboard shows Device connected.
Name the device (optional)
Give the device a name such as Alex's phone and click Save name, or click Skip.
Pairing codes are valid for 5 minutes and work once. Click New pairing code to generate a fresh one.
Edit a child
Select a child and click Edit.
- Name — change the child's name and click Save.
- Photo — shown in lists, alerts and the Overview carousel.
- Banner — shown at the top of the child's page.
Images are resized and re-saved as JPEG before upload, which also removes location data from photos. They are stored on your account, so they follow you to every device you sign in on.
Delete a child
Select a child and click Delete child. The dashboard asks for your password to confirm: enter it and click Delete permanently.
This permanently deletes the child's profile, alerts, timeline data and paired devices. It can't be undone.
Devices
Each child's devices appear as cards. A device's status is based on when it last checked in:
| Status | Meaning |
|---|---|
| Online | Seen in the last 2 minutes |
| Idle | Seen in the last 10 minutes |
| Offline | Not seen for more than 10 minutes |
The child page also shows Devices, Online and Unread alerts counts for that child.
Statuses are an estimate. They depend on the device's last check-in time, which may lag behind what the phone is actually doing, so a device can show Idle or Offline while the child app is still protecting it, and the other way round. The best check is the child app's own status screen, which shows MONITORING ACTIVE when protection is running. See Known limitations.
Each device card lets you:
- Rename the device.
- Revoke it. The device loses access immediately and the alerts it created are removed with it. This can't be undone — to use the phone again, pair it with a new code.
- Open its device page for details.
A device that shows Offline for a long time may have been stopped by battery saver, or may simply not have checked in. See the troubleshooting list.
Inactive devices
A device that hasn't checked in for 30 days is marked Inactive. A notice appears on the child's page and Remove inactive revokes all of them in one go.
The device page
Click a device to open its page. It shows the device's details (child, type, last seen, paired date and device ID), its status, counts of Alerts, High risk and Unread, and an Alert history limited to that device. Rename and Revoke device are in the side menu, and Back to children returns to the list.